Customer Testimonials
I pray to God before I make any decisions, my experiences with Waltmassey is/has been great
Service department was very helpful and got me a quick appointment and got my car right on in replacing my camera very quickly.
Excellent customer service. Dane was very helpful in trying to find me the right truck!
Everyone was helpful. I would recommend anyone Go to Walt Massey for any Service on their vehicle.
Excellent service in a timely manner Provided great assistance. Service work needed was handled properly
It was my first time shopping at Massey and I was truely pleased with my expierence. Everyone I spoke with was very helpful and knowledgeable. Made my whole trip worthwhile.
Most are very helpful. We have bought 5 vehicles from them with no problem. Go see Jeff. He is who we use.
Thanks for getting me in and out. Buying a new car should not be a half day project. I think I was there one hour. Excellent!
Kenda got me in and out rather quickly. Thanks! Service was speedy and I didn't have to wait long.
Really good service and the advisor kept me up to date. My only issue is I don't think the tires were rotated or air pressure checked. Tire pressure was low when I was headed home.
I was an orphaned buyer that has a service contract from 200 miles away. Kendra handled everything as well as I could have imagined...I'll be going back from now on.
Great service! Was easy to schedule appointment and very convenient! Every one was very friendly and courteous!
I brought my truck for a oil change and tire rotation, not sure about the oil change but they didn't rotate the tires correctly. They just took the front and move them to the rear. That's not how you rotate tires. I know because my right front hand a slow leak in it and when I got the truck back it was on the right rear when it should have been on the left rear and the left rear should have been on the right front. I don't know if they don't know what they are ... Read More DealerRater - Jul 11, 2026
I will always do business with Walt Massey. I have been doing business with them since 2014, and I will continue to do business with them!!
I came to the dealership. I really wasn’t intended by right then I was just looking, but after talking to Miss Latisha and she had made up help me make up my mind to go go ahead and buy.
Reasonable priced, no hassle. The process was painless. I wish I would've found them sooner.
The dealership everyone is always courteous. The waiting room is clean and there is free water and popcorn and coffee to have while you're waiting on your vehicle to be serviced.
Very nice and respectful and gets me right in thanks She has been very helpful in all my visits
This was one of the most pleasurable Auto buying experiences I ever had. It was quick, everyone was so nice. They explained everything thoroughly, and carried out each of their own respective tasks expeditiously. I really appreciated that and thank the Walt Massey Chevy/GMC team for showing me how easy a pleasant it was to purchase a vehicle from them.
Very helpful and service was great. Had a faulty efcm and it was replaced. Kinda wish GM would do a recall on this module. This is the second truck that this has happened to and it left me and my wife stranded a great distance from home costing us $350 towing fee each time... so GM tighten up and get this right, but Walt massey lucedale two thumbs up!
People were friendly and very helpful. This was the easiest and most uncomplicated vehicle purchase I've ever made. Thank you! ??
It was a pleasant experience buying our car. The dealership was clean and neat and all of the staff was friendly and polite.
Fast & Excellent Service, team members great. Dump the AI automated phone system. Quick resolution to my emergency service needs
Great service Great service nice friendly atmosphere always does a great job of helping me out with my 2025 terrain. Would highly recommend Kendra.
Great customer service! Delivers great customer service and responds quickly Great customer service when needed
It's awful when you're not able to speak to reel person, when trying to make appointment!!!! Service department is always helpful.
Had a 11am oil change appointment Left the dealership at 2:30 pm 3 1/2 hours waiting for a oil change Not happy Was told only had one tack for a diesel Still Why schedule a appointment for a diesel if you don’t have time to work on it
My tires were NOT rotated I know for a fact. I only go to Chevy dealerships to service my vehicle. When things a dealership doesn't expect to be noticed is it
Jessica goes above and beyond helping her customers. She is very knowledgeable about her department.
THE STAFF WAS VERY HELPFULL. I APPRECIATE THEIR TEAMWORK AND COMMUNICATION IN THE DELIVERY PROCESS.
Very kind Everyone that we came in contact with treated us with nothing but kindness
Very friendly staff, always ready to help someone. I rarely see anyone not busy working and hustling through the day.
Amazing sales and parts departments
I bought my truck over the phone. It was an efficient and professional experience. They earned my business first gmc and first one from Walt Massey. I can’t wait to buy my next one from there
My shopping experience was quick and easy! I didn’t feel like I was being hassled about buying a car.
It was worth the drive to deal Walt Massey Chevrolet. I whole heartedly recommend them.
I am giving 5 stars for our salesman. The experience with our salesman Mical Grant was great. He was quick to handle our needs. The sales manager, Moussa was a different experience and a tad bit unprofessional. He seemed to lead a with his emotions and ego and was defensive when challenged about requests we made. He also made unprofessional comments about our local banker when trying to defend himself during the loan closing.
Automated scheduling system is worthless. Confirmed an appointment but there was none. Staff did an excellent of getting me in
Always great. Good communication. Great personalities. Courteous and very informative with any and all issues.
Garrett was amazing! The entire process was super easy!
Quick, Easy, Professional and all around great experience.
Was a really great experience. Did in fact HATE the AI phone answering system. I will do business there in the future
You can’t find a dealership with the the customer service they have and how helpful the service department employees are and Jessica is a great asset for their organization!
The service check-in young lady was awesome! I guess I’m use to all employees speaking when they enter a customer service space, that was not the case at this particular dealership. Out of the seven people I encountered, one young gentleman and the black lady fixing the popcorn greeted me. It was my first time at this dealership. Maybe it’s the norm or maybe it was because I was the odd one in the room, either way I feel it needs improvement.
Great place to buy a new vehicle. Salesman David Parnell was on top of everything will definitely recommend to friends and family.
Smooth and efficient. Very friendly service. I can tell that Jessica don her team care about always doing a good job.
It was very hot in the showroom. There were not enough comfortable chairs to sit in.
Their customer service is excellent! Tera Dennis was phenomenal!!! She worked hard and found the perfect vehicle for me! I will continue to do business with Walt Massey Lucedale!
Had great service, Jessica handle everything for me , kelp me inform what as going on😃
Great service experience!! I had some brake work performed on my vehicle...They took care of me in a timely manner, and the service was great!
Sale guy was great, Finance guy was shady.
Kenda was very kind & quick when it came to scheduling. She really knew what she was talking about and was very helpful
Both Moussa and Mitch were easy to talk to and work with. Felt no pressure during the entire process.
Tera was great to work with. She covered many details about the vehicle and helped me with the tech gadgets. She made the experience amazing. Thank you.
Honest and takes care of whatever is needed Works with my schedule to get my automotive needs taken care of
She always very helpful and does what she tells me will do whenever I have questions etc.
I recently purchased my vehicle from this dealership and had an excellent experience from start to finish. The staff was professional, friendly, and never made me feel pressured during the process. They took the time to answer all of my questions, explain my options clearly, and made sure I was comfortable with my decision.
The entire buying process was smooth, efficient, and stress-free. I truly appreciated the honesty, patience, and customer service provided by the sales team and finance department. They worked hard to make sure I got a great deal and drove away happy with my new vehicle.
I ... Read More DealerRater - May 29, 2026
Professional services great people good variety of cars and trucks and they treat their customers well
Tire monitor system malfunction, still under warranty .
Excellent experience with a very professional staff. Excellent service and a very well run organization.
Always the top service department. Professional, efficient and complete. Jessica is the best! Wouldn't trust my vehicle to anyone else.
I brought my car in for an oil change and tire rotation. Upon inspection they found I needed a cabin air filter and alerted me to it. I'm so glad I have such a friendly dealership to bring my car in for maintenance. Walt Massey employees are very friendly
They were quick and everyone was very nice. I would recommend their services, very professional.
As always great sales and service departments. Service department was great to work with.
The team went above and beyond for me. I will gladly purchase my next vehicle from Walt Massey.
Aaron was great to work with and really on top of communication. We love the vehicle we bought here.
It was a positive experience just didn’t like that I showed up at 4:30 and didn’t leave until 8:00. That took entirely too long. Other than that it was a good experience.
Great customer service. Kendra he is very knowledgeable and easy to work with. Great customer service
Easter weekend my transmission decided it wanted to die on me. Brought my truck into Walt Massey Chevrolet that following Monday. Went to the service manager and asked if they accepted my extended warranty and he said they did. After getting some details from me about the transmission issue, he sent me to my service advisor. I went to the parts manager, already knowing I would need a new transmission, and asked if it was on backorder and about how long it would take after it was approved. He told me that they would be able to have it in ... Read More Google - May 20, 2026
Everyone was very accommodating and genuinely kind. I will definitely be using Walt Massey in the future for any of my maintenance. Thank you!
Very please with the services no my Buick with the oil change and rotation tires. I the ladies were very nice!
Good Experience! Will purchase there again in future!
The team is conscientious and very courteous. Always making every effort to satisfy. Lucky to live so close to them.
Love Walt Massey wouldn't go anywhere else Jessica Mannon is by far one of the best assets to the company.
It's always a pleasure to come to Walt Massey. They are a great and professional company.
Always an easy experience! Kendra was most helpful in getting our tires ordered and getting us in quickly to have them put on. We were in and out in no time! Would highly recommend purchasing your vehicle and bringing it back here for service! Top notch people!
Jeffrey sold me 2 new vehicles. He did a great job. I will be back.
They are great!! My nephew sold me my car and he is phenomenal, Mitch Greene. The girls I the service area are nice.
It has been great especially when I have a service advisor like Kenda! She is very attentive and informative!
Always great fast service from all departments! Quick to responded to any questions, remind me of needed vehicle services and do just a great overall job in general.
So far they have been great I having issues with onstar n module but supppse to be fixing it
Always happy with service given . Happy to be a customer and intend to continue being a customer.
It was a very good experience. Our salesman Jansen was top notch young man. He was very professional to be as young as he is. Enjoyed the whole experience.
Great experience
